Overcoming the Barriers to Big-Ticket Ecommerce

Monday, March 15, 2010 by Betsy Miller
Big-ticket retailers face a whole different set of ecommerce challenges than do their mass merchant counterparts.  That's because big-ticket ecommerce is fundamentally different than traditional ecommerce, long typified by consumers purchasing inexpensive, simple products online and receiving shipment via parcel service.

Big-ticket retail presents unique ecommerce barriers. It involves more expensive, less well-understood products — furniture, appliances, TVs, flooring, construction materials. Prices are higher and consumer confidence is lower. Inventory is bulky, expensive to move around the country and more expensive to return.

Because of this, big-ticket commerce is fundamentally local. Stores play a critical role. Ecommerce becomes a powerful tool to help stores compete in their local markets rather than a national channel that bypasses them. Online efforts serve to drive store traffic, generate leads and consummate online transactions, cost effectively and measurably.

For these reasons and more, big-ticket retailers often find their foray into the ecommerce space a daunting challenge.  How do they successfully overcome these ecommerce barriers to manage the numerous components - merchandise, operations, and IT? Often, big-ticket retailers find that standard ecommerce platforms do not offer the tailored solutions that are required to successfully bring their products online. 

At Blueport, our technology is specifically designed to help big-ticket retailers overcome these ecommerce barriers and develop success full online storefront that drive their sales. 

We match our technology platform and services to address the unique business needs of big-ticket retailers, not squeeze them into a commodity-focused, inflexible platform that doesn't address the intricacies of your business. We focus on what makes these retailers' business unique, so they can focus on what matters most — growing their business online.

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